Adobe premiere error retrieving frame. m2ts) I immediately receive - 13015621 Nov 7, 2024 · Here's an updated article with some troubleshooting steps to try if you are experiencing the error: https://videowithjens. Please Solve This Problem as soon as Possible Apr 3, 2024 · Hello, I am currently working on editing a video to upload to youtube. Here's my flow: - I worked with proxies to cut, add effects etc. Nov 17, 2021 · We're having a very hard time exporting an Episode for broadcast that has the exact same workflow, media, and setting has previous projects. The frame retriving issue appears every time during editing. I've tried different proxy codecs, moved the file around from external drive to internal back to external, I've tried with and without GPU rendering, Jul 19, 2021 · Hi Bret! Sorry for the trouble. Was able to convert the footage to H264 using Handbrake which solved my problems. They are mp4's, I have already worked with and uploaded 2 other videos and I never had any issues with those. If you have problems exporting from Adobe Premiere Pro to Media Encoder and it says “error retrieving frame” when hovering over the “Status-column”, here are 6 solutions that you can try. Basically they are gaming videos that I record with OBS. Please see, How do I write a bug report? What kind of media files are you working with and wh Jun 2, 2020 · Someone from Adobe remote help is already busy for two hours trying to solve the problem but even stock footage from the adobe premiere pro tutorial is giving the "error retrieving frame" May 9, 2022 · For some reason, in Premiere over the past couple days, my project keeps generating errors that state Frame substituition recursion attempt aborting after - 12930355 Jun 2, 2025 · Hi , Welcome to the Premiere Pro forums and sorry you're experiencing issues. These clips I am working with are usually 2-3 hours long and w Mar 3, 2024 · UPDATE 10-14-24: MXF file frame substitution errors has been fixed in version 25 of Premiere Pro - 14464143 The error retrieving frame in Adobe Premiere Pro can be caused by several factors such as corrupted footage, insufficient system resources, and outdated software. Dec 27, 2024 · The "Error Retrieving Frame" message in Adobe Premiere Pro is a common error that occurs when the software is unable to access or display a specific frame of video footage. We keep getting errors about retrieving frames on various clips. 0 every time I open an existing project or even when I start a new project and import new clips (. Jun 23, 2020 · Someone from Adobe remote help is already busy for two hours trying to solve the problem but even stock footage from the adobe premiere pro tutorial is giving the "error retrieving frame" Jun 2, 2025 · Hi , Welcome to the Premiere Pro forums and sorry you're experiencing issues. com/premiere-pr There are many things that can trigger the "Error retrieving frame" in Adobe Premiere Pro, hmore A community-run subreddit for Adobe video editing apps including Premiere Pro, Premiere Rush, Premiere Elements, and Media Encoder. Oct 11, 2023 · Here's an updated article with some troubleshooting steps to try if you are experiencing the error: https://videowithjens. Looking forward to a client review session later where I'll be closing and re-opening projects every 5 minutes. com/premiere-pro-error-retrieving-frame/ Apr 30, 2019 · Here's an updated article with some troubleshooting steps to try if you are experiencing the error: https://videowithjens. Apr 16, 2019 · Solucionado: I am trying to footage taken at a recent event that I shot with one camera, I imported it into premiere pro cc 2019 and then exported it only to - 10390202 Jul 18, 2019 · Still persists in version 13. Also, is any of the footage living in collaboration folders May 29, 2024 · We are having the same problem here! We work with Canon C70 camera (MXF files) and Lumix GH6 (MOV files). We can get this checked. • How To Fix The Error Retrieving Frame in A more Apr 16, 2019 · Solved: I am trying to footage taken at a recent event that I shot with one camera, I imported it into premiere pro cc 2019 and then exported it only to get - 10390202 Article: https://videowithjens. 2. Jun 16, 2025 · At the beginning of January I was using Premiere Pro (beta) - not sure which version - and every footage clip in the library started giving me the "Error retrieving frame" error. It may happen due to corrupted media cache files, incompatible frame rates, out-of-date codecs, or GPU acceleration issues. 1) and the issue is still here. My files are on a dedicated ssd drive. Dec 20, 2024 · I had this happen again recently. And it's not an MXF file, it's an MOV, a 10bit 4k MOV from the GH5. Feb 18, 2020 · Someone from Adobe remote help is already busy for two hours trying to solve the problem but even stock footage from the adobe premiere pro tutorial is giving the "error retrieving frame" Apr 15, 2025 · If you have problems exporting from Adobe Premiere Pro to Media Encoder and it says “error retrieving frame” when hovering over the “status column”, here are Oct 11, 2023 · Error retrieving frame in Premiere Pro? Check out this post and learn the best 8 ways to fix it, step by step. Apr 16, 2019 · Here's an updated article with some troubleshooting steps to try if you are experiencing the error: https://videowithjens. Jun 24, 2025 · The Premiere Pro error retrieving frame typically occurs when the software fails to read or decode a specific frame from your video. 4K subscribers 1 814 views 1 year ago #premierepro How to Fix "Error Retrieving Frame" in Premiere Pro (Tutorial) 👇🏻👇🏻👇🏻more Feb 18, 2023 · In this article, we're talking about the "error retrieving frame" issue in Premiere, its causes and what you can do to fix the problem. 2 (latest build). Literally nothing that worked for others has worked for me. PS - Updated to premiere 22. 1. Jun 17, 2024 · Solved: Error retrieving frames xxxx at time xxxx Has apperently been an issue for quite some time, on multiple builds with most of the explanations that I - 13433144 Aug 2, 2025 · At the beginning of January I was using Premiere Pro (beta) - not sure which version - and every footage clip in the library started giving me the "Error retrieving frame" error. SUPER hope that there is a better fix in the future Aug 8, 2025 · Here's an updated article with some troubleshooting steps to try if you are experiencing the error: https://videowithjens. I've tried moving the video and audio files to another dedicated ssd, and creating a new project, but that doesn't work. Thanks, Kartika Apr 12, 2019 · Then every time I go back and forth between typing here (typing this) and premiere I'm seeing a long list of "error retrieving frame" (22 through 56ish) Now the screen is black. Apr 18, 2025 · Here's an updated article with some troubleshooting steps to try if you are experiencing the error: https://videowithjens. What are your system specs (OS, CPU, RAM, GPU)? Which device did you use to capture footage? Can you try resetting preferences? Let us know. com/premiere-pro-error-retrieving-frame/ Mar 28, 2024 · A wee update to this - but please note that the BELOW SOLUTION DOES NOT APPLY TO EXPORT PROBLEMS arising from frame retreival errors, but to system - 10390202 - 6 Jul 10, 2023 · You realize that clicking clear all just clears the error message and doesn't fix anything, right? Apr 1, 2025 · At the beginning of January I was using Premiere Pro (beta) - not sure which version - and every footage clip in the library started giving me the "Error retrieving frame" error. Please see, How do I write a bug report? What kind of media files are you working with and wh. com/premiere-pro-error-retrieving-frame/ Feb 22, 2020 · Someone from Adobe remote help is already busy for two hours trying to solve the problem but even stock footage from the adobe premiere pro tutorial is giving the "error retrieving frame" 20. We're working off of super macs that have max everything and we have never had issues b I've updated this video with an alternative fix if the this one doesn't work. Link is below. And the worst part is the video exportation, because always appear glitches, black frames and other issues. 1), updated Premiere (22. Jun 21, 2024 · This guide provides you with 9 effective fixes to resolve the “Error retrieving frame” issue in Adobe Premiere Pro. com/premiere-pro-error-retrieving-frame/ Jul 27, 2022 · Similar issue with 4K iPhone footage. for a 5min video clip - external SSD drive connected - once done, I connected external HD + SD (over 2TB of 4K), opened the file and Feb 12, 2024 · Show Event massage - Error Retrieving Frame. Solve one of the most annoying export errors in Premiere Pro. Dec 2, 2024 · What does error retrieving frame mean in Premiere Pro? How to fix Adobe Premiere Pro error retrieving frame? Here’re 8 ways for you. com/premiere-pro-error-retrieving-frame/ Try transcoding the offending clip, all by itself, in AME. com/premiere-pro-error-retrieving-frame/ Feb 13, 2024 · Confirming: Every single piece of media that matches that description worked fine in previous versions of PPro, but now all display similar behavior? Do you import the media directly from a camera card structure, or do you move the . Fix the “Error Retrieving Frame” in Adobe Premiere Pro (2025) by replacing or re-encoding the problematic clip, clearing media cache, and switching to software May 28, 2024 · Disabling the power of your GPU is hardly a solution to this major problem. 4. 1. Did you figure it out? May 7, 2019 · Here's an updated article with some troubleshooting steps to try if you are experiencing the error: https://videowithjens. com/premiere-pro-error-retrieving-frame/ Jun 19, 2022 · Since updating to Premiere 22. 3. Get this fixed Adobe! Feb 27, 2020 · Someone from Adobe remote help is already busy for two hours trying to solve the problem but even stock footage from the adobe premiere pro tutorial is giving the "error retrieving frame" May 1, 2022 · Macbook Pro M1 here, 16GB, updated OS (12. Just a straight transcode of whatever it is, to the same codec, frame rate etc, then replace it in your timeline. com Sep 3, 2025 · 🤔 What Does “Error Retrieving Frame” Even Mean? This error usually shows up when Premiere Pro has trouble reading a specific frame from a video file in your timeline. Please Solve This Problem as soon as Possible Jun 8, 2022 · I'm having this issue. Dec 7, 2024 · Hello! Using Premiere Pro 2025 here! I have tried countless of suggestions here and the only thing that worked for me is nesting the scene (grouping it all into a nested scene) and exporting it. I use to work at a production house where we received footage from the public all the time and we would ‘wash it’ through AME before we do anything with it. We need a few more details to try to help with the problem, like hardware specs and Premiere Pro version you are working on. Premiere updates only seem to cause me pro Aug 28, 2024 · Error retrieving frame on multicam seqs in premier pro apple M1 Feb 12, 2024 · Show Event massage - Error Retrieving Frame. Mxf and h264 files are some of, if not THE most popular file formats. Apr 16, 2019 · Solved: I am trying to footage taken at a recent event that I shot with one camera, I imported it into premiere pro cc 2019 and then exported it only to get - 10390202 Struggling with the 'Error Retrieving Frame' issue in Adobe Premiere Pro? Don't worry – I've got your back! 🎥 In this video, I'll walk you through the most effective and up-to-date solutions See full list on videowithjens. Apr 9, 2025 · At the beginning of January I was using Premiere Pro (beta) - not sure which version - and every footage clip in the library started giving me the "Error retrieving frame" error. Filed another bug report and hoping someone is listening. com/premiere-pro-error-retrieving-frame/ Feb 18, 2020 · Someone from Adobe remote help is already busy for two hours trying to solve the problem but even stock footage from the adobe premiere pro tutorial is giving the "error retrieving frame" Nov 8, 2021 · Me too - just updated to newest Premiere and now everything has the error. Support, tips & tricks, discussions, and critique requests are welcome! Learn how to fix Adobe Premiere Pro error - Error Retrieving Frame. The thing that has worked for me everytime is to delete the file that had the issue from the drive, and Any other similar experience or tips welcomed. The Adobe tech also attempted reopening in an older version of Premiere. I have been trying ALL OF Apr 12, 2019 · Then every time I go back and forth between typing here (typing this) and premiere I'm seeing a long list of "error retrieving frame" (22 through 56ish) Now the screen is black. mxf files to other directory structure(s), first? Do you use PPro' Jun 2, 2024 · Folks, clearing the cache with the software reboot solved for me! Now I can use the correct renderer, not have to transcode, use my proxies for quickly editing my . No improvement. EDIT - I've also had two new developments - an xml of the troubled sections works fine when reopened on one of the directors drives. mxf files, and render quickly and efficiently. I'm still having this problem (2024) and it is a bug that needs to be fixed or I'm going to DaVinci Resolve. FIX THIS ERROR, ONCE & FOR ALL - Frame substitution recursion attempt aborting after multiple attempts on file Premiere Pro! This is actually a bug in Premie Mar 14, 2023 · Here's an updated article with some troubleshooting steps to try if you are experiencing the error: - 10390202 - 5 Jun 10, 2019 · Here's an updated article with some troubleshooting steps to try if you are experiencing the error: https://videowithjens. Was told it might be because of H265 codec and variable frame rate that Apple uses. kghsyfa muuauu bovwtdea ylojqg sbwdur uqrmq qpv akpld rvif rhl